Overseas individuals
Customers living outside Japan who wish to purchase eligible Japanese products and arrange international shipment.
Gemslinks supports eligible product purchase assistance in Japan, domestic receiving, preliminary export handling review, packing coordination and small parcel international shipping by EMS, DHL, FedEx, UPS and other courier services.
All requests are reviewed in advance based on item details, seller information, destination country regulations, export and import rules, carrier requirements, payment provider policies, service terms and applicable laws. Please do not send items to Gemslinks before our approval.
Basic Concept
Gemslinks acts as a Japan-side support provider for product purchase assistance, domestic receiving, basic item confirmation, packing coordination and international shipping arrangement. This is not an unconditional product resale service, and not all products can be purchased, received or exported.
Gemslinks reviews item details, seller information, destination country, shipping method and handling feasibility before accepting a request. Items sent to Gemslinks without prior approval are not included in the standard service.
Service essence: Buy eligible products in Japan and ship them overseas in small parcels.
Suitable Customers
This service is suitable for overseas individuals, small businesses and corporate buyers that need small parcel purchase and export support from Japan.
Customers living outside Japan who wish to purchase eligible Japanese products and arrange international shipment.
Small businesses that need support for small-volume purchases, samples or trial shipments from Japan.
Corporate purchasing teams that need small parcel procurement and export support before moving to larger shipment volumes.
Example Requests
If you have already purchased an item and would like Gemslinks to receive and ship it, please contact us before sending the item to Gemslinks. We will review the item URL, order details, seller information, product details, value, destination country and shipping method.
Items sent without prior approval, unclear items, prohibited items, restricted items or high-risk items may be refused, returned, stored or disposed of at the customer’s cost.
Cash-on-delivery, collect payment, auction purchases, flea-market purchases, in-store purchases, bank-transfer-only purchases and purchases requiring identity verification are not included in the standard service. They may be reviewed separately and may be declined.
Service Scope
Gemslinks supports the Japan-side process from pre-purchase review to domestic receiving, basic confirmation, packing coordination and international shipping arrangement.
| Support Area | Description |
|---|---|
| Pre-purchase review | Review item name, URL, quantity, price, seller information, destination country, intended use and expected shipping method before quotation. |
| Quotation | Provide an estimate for product cost, domestic shipping, purchase support fee, receiving and handling fee, packing cost, international freight and other applicable charges. |
| Purchase assistance | Support the purchase process after the customer approves the quotation, payment has been confirmed and first-transaction service terms have been accepted. |
| Domestic receiving in Japan | Receive eligible products in Japan and prepare them for international shipment. |
| Basic item confirmation | Confirm quantity, outer condition and basic item information where reasonably possible. This does not include professional inspection, quality assurance, functionality testing or authenticity guarantee. |
| Packing coordination | Arrange basic packing or repacking suitable for the selected international shipping method, depending on item type, size and carrier requirements. |
| International shipping arrangement | Arrange shipment by EMS, DHL, FedEx, UPS or other suitable services, subject to carrier acceptance and destination country rules. |
| Tracking information | Share tracking information with the customer after shipment has been arranged. |
Why Choose Gemslinks
Gemslinks is an international freight forwarder. In addition to Japan-side purchase assistance and small parcel shipping, we help organize shipment information from a logistics and customs perspective before export.
Gemslinks is not only a purchase support provider. As a freight forwarder, we review item details, destination country, carrier conditions, shipping method, required information and handling feasibility from an international logistics perspective before accepting a request.
We cannot guarantee destination-side import approval, customs clearance, duty amount or final delivery. However, we help organize available product, shipping and document information before export to help identify practical points to review before shipment where possible.
Where appropriate, Gemslinks may coordinate with overseas logistics partners and alliance networks to check practical destination-side handling points, required documents, carrier handling conditions and available options.
If destination-side issues occur, such as customs hold, additional document request, storage, return, reshipment or disposal, Gemslinks may support practical coordination with relevant parties where possible. Additional service fees, destination-side charges and other actual costs may apply.
Gemslinks’ support does not constitute a legal opinion, import approval guarantee, customs clearance guarantee, duty amount guarantee or delivery date guarantee. Destination-side import requirements, duties, taxes, permits, storage fees, return charges, disposal costs and other local costs are generally the responsibility of the customer, recipient or importer.
Exclusions
Before Quotation
To check whether we can support your request and prepare a quotation, please provide as much information as possible before payment.
Additional information, photos, product specifications, ingredient lists, SDS, manufacturer documents, seller information or other supporting documents may be required depending on the item and destination country.
The customer is responsible for providing accurate and complete item, seller, value, destination and intended-use information.
If information is incomplete, unclear or indicates a prohibited, restricted or high-risk item, Gemslinks may decline the request before quotation or before purchase.
Service Flow
The process starts with inquiry and eligibility review. Purchase and shipment handling begin after quotation approval, payment confirmation and acceptance of first-transaction service terms.
Send us the product URL, item details, quantity, price, destination country and preferred shipping method.
We review the item, seller information, destination country, export and import restrictions, carrier rules and handling feasibility.
We provide an estimate including product cost, Japan domestic cost, purchase support fee, receiving and handling fee, packing cost, international freight and other applicable charges.
After you approve the quotation, payment is required before we start the purchase and handling process. For the first transaction, acceptance of Gemslinks’ service terms is also required.
After payment confirmation, we support the purchase process and receive the eligible items in Japan.
We confirm quantity, outer condition and basic information where reasonably possible, then prepare the shipment based on item type, destination country, carrier requirements and available shipping options.
We arrange international shipment by EMS, DHL, FedEx, UPS or another suitable service where available.
After shipment, we share the tracking number and basic shipment information with you.
Fees and Payment
Fees vary depending on the item, seller, quantity, item variations, size, weight, destination country, shipping method, packing requirements, documentation requirements and special handling requirements. Therefore, this service is generally provided on an individual quotation basis.
Estimated Total Cost = Product Cost + Japan Domestic Delivery Cost + Gemslinks Service Fees + Receiving / Handling / Packing Fees + International Shipping Cost + Optional or Special Handling Fees + Other Costs.
Gemslinks provides a cost breakdown before payment whenever possible. We do not purchase items or start shipment handling before quotation approval, payment confirmation and acceptance of first-transaction service terms.
| Fee Item | Description |
|---|---|
| Product cost | Actual purchase amount of the eligible product, including applicable tax. |
| Japan domestic delivery cost | Delivery cost from the seller or store to Gemslinks in Japan. |
| Seller-side or payment-related costs | Any seller-side fee, payment fee, cancellation fee or other cost charged by the seller or payment provider where applicable. Cash-on-delivery or collect payment costs apply only if separately approved by Gemslinks. |
| Basic Service Package | Basic service fee for inquiry handling, feasibility review, quotation preparation, coordination and overall arrangement management. |
| Purchase support fee | Service fee for item review, purchase assistance, basic seller communication, payment coordination and purchase arrangement. |
| Domestic receiving and basic package check | Fee for receiving the domestic delivery in Japan, checking the delivery package, confirming visible quantity and outer condition, and preparing the item for the next process. |
| Item / variation handling | Fee for handling, confirming or sorting items, SKUs, product variations, colors, sizes, models or similar item-level details. |
| Photo confirmation | Optional fee where photo confirmation is requested or required before international shipment. |
| Packing or repacking cost | Basic packing, repacking, box, cushioning material or other packing-related cost depending on item type and shipment condition. |
| Document / regulatory review | Fee for special document preparation, regulatory review, export feasibility review or item-specific compliance check where required. |
| International shipping cost | Quotation-based shipping cost for EMS, DHL, FedEx, UPS or other carriers depending on destination, actual weight, volumetric weight, size, carrier conditions and service availability. |
| Storage | Storage fee may apply if items remain at Gemslinks after the free storage period. |
| Return, disposal or reshipment handling | Fee for handling return, disposal, reshipment or other exception handling where required. |
| Other costs | Any additional costs confirmed in advance or arising from carrier, customs, seller, payment provider or other third-party requirements. |
| Item | Fee Guide |
|---|---|
| Initial inquiry and basic feasibility review | Free |
| Basic Service Package | From JPY 5,000 per request |
| Purchase support fee | 15% of product cost, minimum JPY 3,000 |
| Product cost | Actual purchase amount, including applicable tax |
| Japan domestic delivery cost | From JPY 3,000 per delivery |
| Domestic receiving and basic package check | From JPY 3,000 per delivery received |
| Item / variation handling | From JPY 500 per item or variation |
| Photo confirmation | From JPY 500 per item |
| Basic packing or repacking | From JPY 1,000 per package |
| Document / regulatory review | From JPY 5,000 or quotation-based |
| International shipping cost | Quotation-based |
| Storage | 7 days free after item arrival; JPY 300 per day thereafter |
| Return, disposal or reshipment handling | Related cost + from JPY 3,000 handling fee |
| Other costs | Quotation-based or related cost |
The quotation amount may include product cost, Japan domestic delivery cost, Gemslinks service fees, receiving and handling fees, packing fees, international shipping cost, optional or special handling fees and other costs required for the requested arrangement.
Small differences between estimated and final costs may not be individually refunded or charged. If significant additional costs become necessary due to changes in item condition, seller condition, shipment size, carrier acceptance, destination, documentation or regulatory requirements, Gemslinks may contact the customer for approval before proceeding whenever possible.
Costs may change after quotation due to product price changes, stockout, seller-side changes, Japan domestic delivery changes, actual packed weight or volumetric weight, fuel surcharge, remote area surcharge, carrier additional handling fees, additional regulatory review, additional documents, special packing, return, storage or disposal requirements.
If significant additional costs become necessary, we will contact the customer before proceeding whenever possible.
Payment is generally required after quotation approval and before the purchase or shipment handling process begins. For the first transaction, acceptance of Gemslinks’ quotation and service terms is also required before work starts.
Available payment methods may differ depending on the shipment, amount, destination country and payment provider conditions.
Unless specifically stated, customs duties, import taxes, VAT, GST, destination-side customs clearance fees, inspection fees, destination-side storage fees, local carrier fees, return shipping charges, reshipment charges, disposal costs, import permits, registrations, certificates, licenses and other destination-side costs are not included.
These costs are generally the responsibility of the customer, recipient or importer.
Cancellation and Refund
Cancellation and refund conditions depend on the progress of the request.
| Status | General Policy |
|---|---|
| Before purchase | Cancellation may be possible before product purchase. Any research fee, handling fee, payment fee or other already-incurred cost may be deducted. |
| After purchase | Product cost, domestic shipping, purchase support fee and other already-incurred costs are generally non-refundable. |
| Product unavailable | If the product cannot be purchased due to stockout, seller cancellation, price change or other seller-side reasons, we will discuss refund of unused amounts, alternative options or re-quotation. |
| Export or shipping not possible | If export, carrier acceptance or shipping is later found to be impossible, we will discuss refund of unused amounts, domestic return, storage, disposal or other available options after deducting incurred costs. |
| After international shipment | Cancellation and refund are generally not available after international shipment. Carrier rules and compensation conditions apply to delay, damage, loss or return shipment. |
Prohibited and Restricted Items
Gemslinks does not handle prohibited items, illegal goods, restricted goods, unclear goods or items that cannot be accepted under applicable laws, export and import regulations, carrier rules, payment provider policies or Gemslinks’ internal review.
Even if an item can be legally purchased in Japan, it may not be exportable or importable in the destination country. We may decline any request based on item details, destination country rules, carrier acceptance, payment provider conditions or our internal compliance review.
Customs and Import Duties
Gemslinks supports purchase assistance and export shipping arrangement from Japan, but does not guarantee import customs clearance, duty amount, delivery date, destination-side import approval or compliance with local regulations.
Destination-side duties, taxes, storage fees, inspection fees, return shipping charges, disposal costs and other destination-side costs are generally the responsibility of the customer, recipient or importer.
The customer or recipient should confirm destination-side import requirements, restrictions, taxes, permits and documents where necessary.
First Transaction Confirmation
Before Gemslinks starts purchase assistance, receiving, storage or shipment handling for the first transaction, the customer must agree to the quotation and Gemslinks’ service terms.
If the required agreement is not completed, Gemslinks cannot start product purchase, receiving, storage, packing or international shipment arrangement.
Questions
Gemslinks is an international freight forwarder, not only a purchase support provider. We review item details, destination country, carrier requirements and available shipping options from a logistics and customs perspective before accepting a request. We cannot guarantee destination-side import approval, customs clearance, duty amount or final delivery, but we can help organize shipment information before export and, where appropriate, coordinate practical options with overseas logistics partners if destination-side issues occur. Additional service fees and actual costs may apply.
No. All requests are subject to item details, seller information, destination country regulations, carrier rules, payment provider policies, service terms and applicable laws. Prohibited, restricted, unclear or high-risk items cannot be handled.
No. Please do not send items to Gemslinks before our approval. Items sent without prior approval, unclear items, prohibited items, restricted items or high-risk items may be refused, returned, stored or disposed of at the customer’s cost.
This service is mainly designed for purchase support after Gemslinks reviews the item in advance. If you have already purchased an item, please contact us before sending it to Gemslinks and provide the item URL, order details, seller information, item details, value, destination country, intended use and preferred shipping method. We will review the request separately.
It depends on the item. Used goods, branded goods, electronics, battery-powered items and items with unclear condition or value may require additional review. Counterfeit goods or goods with unclear authenticity cannot be handled.
Basic confirmation may include quantity, outer condition and basic item information where reasonably possible. Professional inspection, authenticity verification, functional testing and quality guarantee are not included unless separately agreed. Photo confirmation or opening confirmation may be available as a paid option, but this does not mean that Gemslinks guarantees product quality, authenticity or functionality.
Customs duties, import taxes, VAT, GST, destination-side storage, inspection fees, return shipping charges and other destination-side charges are generally the responsibility of the customer, recipient or importer.
Gemslinks starts the purchase and handling process only after quotation approval, payment confirmation and acceptance of first-transaction service terms. We do not purchase items before approval and payment confirmation.
After purchase, product cost, domestic shipping, purchase support fee and other already-incurred costs are generally non-refundable. Seller-side cancellation and return conditions may also apply.
If an item is later found to be non-exportable, unacceptable by the carrier or not importable in the destination country, we will discuss available options such as domestic return, storage, disposal or refund of unused amounts after deducting incurred costs. Return, storage, disposal or other related costs may be charged to the customer.
Cash-on-delivery, collect payment, auction purchases, flea-market purchases, private seller purchases, in-store purchases, bank-transfer-only purchases and purchases requiring identity verification are not included in the standard service. They may be reviewed separately and may be declined.
Yes. For the first transaction, the customer must agree to Gemslinks’ quotation and service terms before purchase assistance, receiving, storage, packing or shipment handling starts.
Contact
Please send us the product URL, item name, quantity, item value, destination country and preferred shipping method. We will review the request and advise whether we can support the purchase and export shipment arrangement.
Small parcel purchase requests, sample shipments, trial shipments and early-stage inquiries are welcome. Please confirm that your requested item is not prohibited, restricted or high-risk before submitting an inquiry. Do not send items to Gemslinks before our approval.
This form opens your default email app and prepares an email. Please review and send it. If it does not open, email us at gemslinks.info@gemslinks.com