Privacy Policy

1. Information We Collect

Information submitted through inquiries and service requests

We may collect information that you provide to us through our website, email, contact forms or other communications. This may include:

• Name, company name, email address and other contact details.
• Inquiry details, message content and communication history.
• Product, cargo, shipment, destination, recipient or importer-related information.
• Photos, documents or files attached to emails or provided for service review.
• Payment-related information necessary for quotation, billing or payment confirmation.
• Website access information such as IP address, browser type, device information, cookies and analytics data.

2. Purpose of Use

How we use your information

We use collected information only to the extent necessary for our business and service operations, including the following purposes:

• Responding to inquiries and communications.
• Reviewing service feasibility, restrictions, shipment requirements and handling conditions.
• Preparing quotations, service proposals, invoices and related communications.
• Arranging or coordinating services with carriers, logistics partners or other relevant providers.
• Confirming identity, preventing fraud, responding to disputes and protecting rights or interests.
• Complying with applicable laws, regulations, carrier rules, customs requirements or official requests.
• Improving our website, services, communications and customer support.

3. Sharing with Third Parties

When information may be shared

We do not sell personal information. We may share necessary information with third parties only when required for service operation, legal compliance or legitimate business purposes.

Such third parties may include:

• Carriers, couriers, freight forwarders, customs brokers and logistics partners.
• Packing, pickup, warehousing, inspection or other third-party service providers.
• Payment processors, banks, accounting providers or professional advisors.
• Government authorities, customs offices, law enforcement or regulators where required by law.

When we entrust personal information to external service providers, we take reasonable steps to ensure that the information is handled appropriately for the intended purpose.

4. Overseas Transfer

International logistics may require overseas information sharing

Because our services may involve international shipping, customs procedures, overseas delivery, destination-side coordination or overseas logistics partners, necessary personal, shipment or cargo-related information may be transferred to or accessed by parties outside Japan.

Such transfer will be limited to the extent reasonably necessary for service review, shipment arrangement, delivery, customs-related procedures, destination-side coordination or legal compliance.

5. Security

Protection of personal information

We take reasonable administrative, technical and organizational measures to prevent unauthorized access, loss, leakage, alteration or misuse of personal information. However, no method of transmission or storage over the internet is completely secure.

6. Cookies and Analytics

Website usage information

Our website may use cookies and similar technologies to improve user experience, understand website traffic and analyze how visitors use our website. We may also use analytics tools such as Google Analytics.

You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Disclosure, Correction and Deletion Requests

Requests regarding your personal information

If you wish to request disclosure, correction, deletion, suspension of use or other handling of your personal information, please contact us using the contact details below. We will respond appropriately in accordance with applicable laws and after confirming the identity of the requester where necessary.

8. External Links

Links to third-party websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content or security of third-party websites. Please review the privacy policy of each external website before providing personal information.

9. Changes to This Policy

Updates to this privacy policy

We may update this Privacy Policy from time to time due to changes in laws, services, website operations or business requirements. Any updates will be posted on this page.